The Fine Print
All the details on shipping, returns, and more.
new customer?
sign up for our mailing list and receive a coupon for A$10/US$8 off + free international shipping on your first purchase of A$75/US$60 or more.
shipping options
We ship worldwide, and free shipping options are always available. All orders include tracking. AusPost shipments will be delivered by your local postal service.
Australia
| AusPost Express | AusPost Standard | |
|---|---|---|
| 2-6 business days | 3-10 business days | |
| A$100+ | FREE | FREE |
| Less than A$100 | A$15 | A$10 |
United States + Canada
| DHL Express | AusPost Standard | |
|---|---|---|
| 6-9 business days | 12-25 business days | |
| US$200/A$250+ | FREE | FREE |
| US$100/A$125+ | US$20/A$25 | US$10/A$12.50 |
| Less than US$100/A$125 | US$40/A$50 | US$20/A$25 |
Rest of World
| DHL Express | AusPost Standard | |
|---|---|---|
| 4-12 business days | 15-30 business days | |
| US$300/A$375+ | FREE | FREE |
| US$200/A$250+ | US$15/A$18.75 | FREE |
| US$100/A$125+ | US$30/A$37.50 | US$12/A$15 |
| Less than US$100/A$125 | US$60/A$75 | US$24/A$30 |
stacked packs
receive free international shipping every day with purchase of a Cipher Stacked Pack.
undeliverable parcels.
Please ensure address information is accurate. Undeliverable parcels that are returned to sender are subject to a 50% restocking fee.
How to track your order
You will receive an email with your tracking information once your order has been processed. It may take up to 24 hours for tracking information to become active from reciept of this email.
You can track the progress of your order through to shipment under ‘Order History’ in the My Account section of our website. If you do not have an account with us, you can track your order here by entering your order number.
Need help?
If you need assistance tracking your purchase or have questions at any time, don’t hesitate to Contact Us and we will be happy to assist you.
Package MIA?
While we try our best for all orders to be fulfilled seamlessly, issues can sometimes happen. Don’t worry, we’re here to help.
If your order has arrived damaged, or if it has not been delivered within 3 business days of the delivery service’s estimated delivery date, please contact us by emailing support@cipherskincare.com so that we may assist you.
undeliverable parcels
Please ensure address information is accurate. Undeliverable parcels returned to sender are subject to a 50% restocking fee.
Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.
Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.
We strive to provide quality, effective products and hope you’re delighted with your purchase. If you are unhappy with your Cipher products for any reason, we are happy to accept your unused or lightly sampled return in exchange for a store credit within 30 days of receipt.
To be eligible for a store credit, you must provide a valid proof of purchase. Change of mind returns will not be reimbursed return shipping costs and must be sent via tracked services. Please head to the “How to Make a Return” section to learn how to proceed with your return.
cipher products come with the consumer guarantees found in the australian consumer law which cannot be excluded, including guarantees that the products will be of acceptable quality. the consumer guarantees are not affected by our change of mind policy above.
in the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide you with a refund or exchange based on the below:
- if we consider that the product has a major failure under the australian consumer law (eg. the product is unsafe, does not fit the description or is not fit for purpose), you can return it and receive your choice of a refund or an exchange, and compensation for any other reasonable foreseeable loss or damage.
- if we consider that the product has a minor failure under the australian consumer law (eg. the product’s packaging is cracked but does not affect the safety or use of the product), we will provide you with our choice of a refund or exchange.
where a product is damaged through misuse, accident or abnormal use, the australian consumer law or any manufacturer’s warranty may not apply, and cipher may choose not to provide a refund, exchange or repair (if applicable).
cipher will require proof of purchase before providing a remedy under the australian consumer law.
consumer guarantees cannot be excluded or limited and are in addition to any manufacturer’s warranties or extended warranties purchased by, or given to, you.
- Check that you meet the above return conditions.
- Contact the Cipher team at support@cipherskincare.com referencing your order number if possible.
- Once your return is approved, package the item securely and proceed with your economical return option of choice. If applicable, send us a copy of your shipping receipt for reimbursement.
- When we receive your package you will be credited using the original form of payment on your order.
Really want to get into the nitty gritty?
Click through the links below.