Shipping Fees and Discounts
We ship worldwide, and free shipping options are always available. All orders include tracking. International AusPost shipments will be delivered by your local postal service.
Rates based on cart total after all coupons and discounts are applied.
Australia
| AusPost Express | AusPost Standard | |
|---|---|---|
| 2-6 business days | 3-10 business days | |
| A$100+ | FREE | FREE |
| Less than A$100 | A$15 | A$10 |
United States + Canada
| DHL Express | AusPost Standard | |
|---|---|---|
| 6-9 business days | 12-25 business days | |
| US$200/A$250+ | FREE | FREE |
| US$100/A$125+ | US$28/A$35 | US$20/A$25 |
| Less than US$100/A$125 | US$36/A$45 | US$24/A$30 |
Rest of World
| DHL Express | AusPost Standard | |
|---|---|---|
| 4-12 business days | 15-30 business days | |
| US$300/A$375+ | FREE | FREE |
| US$200/A$250+ | US$16/A$20 | FREE |
| US$100/A$125+ | US$32/A$40 | US$20/A$25 |
| Less than US$100/A$125 | US$40/A$50 | US$24/A$30 |
stacked pack shipping discounts
Receive extra shipping discounts every day with purchase of a Cipher Stacked Pack. Discount automatically reflected in shipping fee once any stacked pack is added to cart.
- International: additional 50% off DHL Express or free AusPost Standard shipping.
- Australia: Free AusPost Express shipping.
undeliverable parcels
Please ensure address information is accurate. Undeliverable parcels that are returned to sender are subject to a 50% restocking fee.
Tracking
How to track your order
You will receive an email with your tracking information once your order has been processed. It may take up to 24 hours for tracking information to become active from reciept of this email.
You can track the progress of your order through to shipment under ‘Order History’ in the My Account section of our website. If you do not have an account with us, you can track your order here by entering your order number.
Need help?
If you need assistance tracking your purchase or have questions at any time, don’t hesitate to Contact Us and we will be happy to assist you.
Lost or Damaged Goods
Package MIA?
While we try our best for all orders to be fulfilled seamlessly, issues can sometimes happen. Don’t worry, we’re here to help.
If your order has arrived damaged, or if it has not been delivered within 3 business days of the delivery service’s estimated delivery date, please contact us by emailing support@cipherskincare.com so that we may assist you.
undeliverable parcels
Please ensure address information is accurate. Undeliverable parcels returned to sender are subject to a 50% restocking fee.
International Shipping
Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.
Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.