Shipping

new customer?

sign up for our mailing list and receive a coupon for A$10/US$8 off + free international shipping on your first purchase of A$75/US$60 or more.

stacked packs

receive free international shipping every day with purchase of a Cipher Stacked Pack.

we ship worldwide! free shipping options are always available.

All orders are shipped via Australia Post and include tracking. International orders will be delivered by your local postal service.

AUSTRALIAINTERNATIONAL
free shippingfree express all orders A$100+free standard all orders US$160/A$200+
standard shippingA$10 orders less than A$100US$20/A$25 orders less than US$160/A$200
express shippingA$15 orders less than A$100US$36/A$45 all orders
standard delivery estimateperth: 2-5 business days
elsewhere: 5-10 business days
10-25 business days most non-rural locations
express delivery estimateperth: 1-3 business days
elsewhere: 3-5 business days
7-15 business days most non-rural locations

Minimum order total thresholds are before coupons are applied.

How to track your order

You will receive an email with your tracking information once your order has been processed. It may take up to 24 hours for tracking information to become active from reciept of this email.

You can track the progress of your order through to shipment under ‘Order History’ in the My Account section of our website. If you do not have an account with us, you can track your order here by entering your order number.

Need help?

If you need assistance tracking your purchase or have questions at any time, don’t hesitate to Contact Us and we will be happy to assist you.

Package MIA?

While we try our best for all orders to be fulfilled seamlessly, issues can sometimes happen. Don’t worry, we’re here to help.

If your order has arrived damaged, or if it has not been delivered within 3 business days of the delivery service’s estimated delivery date, please contact us by emailing support@cipherskincare.com so that we may assist you.

Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.

Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.

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